𝐂𝐚𝐫𝐥𝐨𝐬 𝐇𝐨𝐲𝐨𝐬, ⁠⁠⁠⁠⁠https://carloshoyos.com⁠⁠⁠⁠⁠, international bestselling, author of 8 books, business advisor, senior global executive coach, member of the Forbes Coaches Council, ⁠⁠⁠⁠⁠https://carloshoyos.com/forbes⁠⁠⁠⁠⁠, CEO/Founder of the Elite Leader Institute, ⁠⁠⁠⁠⁠https://eliteleaderinstitute.com⁠⁠⁠⁠⁠ and host of the Elite Leader Podcast,⁠⁠⁠⁠⁠ https://eliteleaderpodcast.com⁠⁠⁠⁠⁠, spoke with

𝐄𝐥𝐞𝐧𝐚 𝐒𝐚𝐫𝐚𝐧𝐠𝐨 𝐌𝐮ñ𝐢𝐳 , https://www.linkedin.com/in/elenasarango, to discuss cultural transformation, emotional intelligence, and why people must come before processes.

In this episode, Elena (with 25 years in global HR, from hospitality to tech) explains why culture “eats strategy for breakfast, lunch, and dinner,” defining culture beyond demographics — including decision-making and the perception of time (scarcity vs. abundance).

They explore the tension between “brain” (processes) and “heart” (vision and connection), the impact of emotional intelligence on engagement and retention, the transformation of a resistant SVP through trust, and practical steps for driving cultural change — including top-down leadership, clear vision, and tough decisions.

Key Takeaways: Culture as the foundation of strategy, Practical emotional intelligence, Cultural transformation, Intentional diversity, High-quality conversations.

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